SAME DAY DELIVERY BRISBANE & SURROUNDING AREAS *

TERMS & CONDITIONS

TERMS & CONDITIONS                                                             

1.          Acknowledgement and Acceptance
 AA and RM Enterprise PTY LTD (ABN 78 638 169 669) trading as Furniture Design Co. owns the website www.furnituredesignco.com.au .  These Terms and Conditions given use of the (Terms). 

By accepting these Terms or using the Websites, you represent and acknowledge that you are over 18 years old and you have read and understood them and agree to be bound by these Terms.

If you are purchasing items through the Websites, you agree that these Terms apply to each order you place.

If you are entering into these Terms on behalf of another entity, you do so representing that you have the authority to bind that entity to these Terms. If you do not have the authority or do not agree to these Terms, you are not permitted to use the Websites or services.

The Terms may be updated by us from time to time. If we make any material changes to the Terms we will notify you. Your continued use of the services and Websites will amount to acceptance of any updated Terms. 

2.          Using the Websites

All our users are responsible and legally liable for their activity, behaviour, use of and conduct on the Furniture Design Co. website. 

3.          Online Orders  

a)          Full Payment for products must be made at the time of

Furniture Design Co. purchase. reserves the right to decline or accept orders made through the Furniture Design Co. Website, and from time to time, Furniture Design Co. may need to restrict the quantity of specific goods.

b)          Occasionally, certain goods may be out of stock or be subject to long lead times. The estimated lead-times are an approximation only and are subject to change. If we are unable to fulfil your order, we will either refund you the price of the goods or provide you with a credit  in the form of a Furniture Design Co. Gift Card (whichever you decide). 

c)          Delivery and installation fees will depend on where your order is being delivered, the size of the package and the weight. Products bought online can only be delivered within Australia. It is the customer’s responsibility to ensure that the correct delivery address, contact number(s) and email address are provided to Furniture Design Co. The Customer must inform Furniture Design Co. of any issues, difficulties or specific requirements associated with the delivery of the products and must ensure that the item ordered is capable of delivery such as through doorways and up stairs (for example).

d)           Someone aged over 18 must be present and able to accept the delivery at the delivery address supplied by the customer. Furniture Design Co. reserves the right to nominate the day of delivery of the Goods, which will be performed within a mutually agreed timeframe, and all reasonable endeavours will be made to ensure this occurs. Unforeseeable circumstances may impact delivery within the agreed timeframe.

e)           Cancellations or changes to delivery times by the customer within forty-eight (48) hours prior to the arranged delivery time will incur a minimum cancellation fee of one hundred and ten dollars ($110.00) inclusive of GST.

f)            If Goods are not delivered (which will be stored at the warehouse) or collected within two (2) weeks after arrival at the warehouse, any outstanding balance is to be paid in full immediately. Storage fee charges (at current market rate) will commence thirty (30) days after arrival at the warehouse if Goods have not been installed or collected prior to that time.

g)           Risk and liability in goods passes to you at the time of delivery of the Goods to your nominated address.

h)           Regional customers must nominate their own transport carrier and pay all associated charges and insurances direct to that carrier. Collection of Goods must be coordinated in advance with a minimum of forty-eight (48) hours notice including final payment in full.

i)            We use standard encryption to keep your personal information secure throughout the payment process. We do not store your credit card or bank information. We will not be liable for any damages or losses caused if a member’s card is used fraudulently.

j)            All online purchases are subject to Furniture Design Co. Returns & Exchange Policy

4.           Pricing 

a)           All prices listed on the website are in Australian Dollars unless otherwise specified.

b)           All prices on the website include all applicable taxes unless otherwise specified.

c)           All prices on the Furniture Design Co. website are subject to change without notice.

d)           Prices for items on your order are fixed once your order has been confirmed, Subsequent price changes either up or down will not be retroactively applied to confirmed orders. 

e)           You agree to pay delivery charges as they are calculated and listed in the order confirmation at the time of purchase

a)           Where a product listing shows a pricing with a cross line through, that pricing refers to a previous selling price, a recommended retail price (RRP)

5.   Furniture Design Co. Gift Card | Terms and Conditions

5.1         General

These Furniture Design Co. Gift Card Terms and Conditions (Terms) apply to the purchase and use of Furniture Design Co. Gift Cards (Gift Card) and are in addition to our Terms and Conditions set out here. Your purchase, activation, use or attempted use of a Gift Card constitutes your acceptance of these Terms.

If you are purchasing a Gift Card as a gift for another person, you should ensure that person is aware of these Terms including the expiry date of the Gift Card.

5.2         Purchase / Activation of Gift Cards

Gift Cards are available for purchase from any Furniture Design Co. showroom. 

When you purchase a Gift Card, you nominate the amount you want to put on the card (must be a minimum of $50.00) and pay that amount by any means other than by another Gift Card.

Furniture Design Co. will also collect personal information about you or the recipient of the Gift Card and create an account in the name of the cardholder which will be linked to the unique reference number of the card. The information we collect will include the cardholder’s name, email, address and contact number. Please refer to our Privacy Policy in relation to how we collect, use, handle and disclose your personal information. 

Once payment has been accepted, the Gift Card will take 1-3 working days to be activated. Until activation, the Gift Card cannot be used for any transactions. The Gift Card will be valid for thirty six (36) months from the date of purchase. 

5.3         Using the Gift Card

Gift Cards may be used to purchase goods at Furniture Design Co. in Australia or online.

Please note:

If your Gift Card exceeds the total amount of your order, the remaining balance will be automatically updated on your Gift Card;

If your order exceeds the value of the Gift Card, you must pay the remaining balance of your total order amount by an alternative form of payment (if you have existing store credit, this may be used). 

You cannot exchange a Gift Card or part of it for cash.

5.4         Refunds and Credit Notes

Any refund or credit note provided by Furniture Design Co., will be provided with a Gift Card at the comparable value. For item(s) paid by both Gift Card and credit card, any refund will be credited to the credit card used for the original transaction up to the amount of your initial card payment and the remaining amount will be refunded with a Gift Card at the remaining amount, or otherwise as required by law.

Gift Cards cannot be returned or exchanged for cash, nor can Gift Card balances be transferred to a new Gift Card.

5.5         Cancellation / Expiry of Gift Cards

Unless otherwise indicated, Gift Cards purchased in-store are valid thirty six (36) months after their date of purchase. 

Any balance remaining on a Gift Card after its expiry will be forfeited and will automatically become the property of Furniture Design Co..

Gift Cards cannot be re-loaded or topped-up with additional credit. Once a Gift Card reaches a zero balance, that card will expire.  

Gift Cards are the sole responsibility of the purchaser and recipient. Furniture Design Co. is not responsible for lost, stolen or damaged cards or unauthorised use.

5.6         Enquiries



For all enquiries related to Gift Cards please contact the support team as per below.

Furniture Design Co.
Phone:  0731721147
Email:    ritika@furnituredesignco.com
Post:      61 Pickering St, Enoggera, QLD, 4051 

6.          Warranties

Our Goods come with guarantees that cannot be excluded under the Australian Consumer Law

6.1         Consumer

The following only applies if you are a “Consumer” as defined in Section (3) of the Australian Consumer Law. It may not apply in your particular case. 

6.2         Consumer Guarantees

Our Goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the Goods repaired or replaced if the Goods fail to be of acceptable quality and the failure does not amount to a major failure.

6.3         Damaged Items

When an item is delivered it is required that the item is inspected by the customer. Any visible damage to the items needs to be identified to the delivery driver at time of receipt. If the item is received in packaging, if any damage is noted, this needs to be reported to Furniture Design Co. within 48 hours of delivery. If Furniture Design Co. is not notified within the required 48 hours of delivery, then Furniture Design Co. is not able to take any responsibility for the damage. To notify please contact our Customer Care team on (0731721147) or email ritika@furnituredesignco.com

6.4         Additional Warranties

6.4.1      Some goods you purchase from us may come with the additional warranties below. These are in addition to the other rights and remedies available to you under the Australian Consumer Law.

6.4.2      These additional warranties are offered by Furniture Design Co. having regard to the nature, design and features of the goods. For example, if the goods are of a rustic or organic nature, then surface details may vary from imagery and display models. Where natural materials are used in the manufacturing process or are handmade, minor variations will occur from piece to piece. Such variations as a result of the nature of the goods are not considered defects under this warranty. 

6.4.3      Any additional warranties below do not apply to: 

6.4.3.1  defects or damage resulting 
from negligence, abuse or misuse, including (but not limited to) inadequate or improper maintenance, exposure to water, direct sunlight, salt air, chemicals, accidents, any use for which the product was not designed nor does it cover ordinary wear-and-tear;

6.4.3.2  the fabric or leather coverings or goods or furniture or cane/wicker furniture (unless the terms of sale expressly say so);

6.4.3.3  any failure by you to follow the Furniture Design Co. Care Instructions or manufacturer’s instructions or specifications.

6.4.3.4  if a product is relocated from its original delivery location by transporters not approved by Furniture Design Co. or the relocation caused damage due to improper packaging and transporting;

6.4.3.5  any furniture which has been exposed to Extreme Use (Extreme Use is damage caused by more than ‘normal wear and tear;’ or spills such as acid, solvents, dyes, or other corrosive materials, ink, paint or body fluids; moisture of any kind, improper cleaning techniques or placing furniture outdoors, in close proximity to heat or in direct sunlight); 

6.4.3.6  any work or installation carried out on the item by a contractor or third party not approved in writing by Furniture Design Co.

6.5         Other Manufacturer’s Warranties

If a separate or additional manufacturer’s Warranty applies, then Furniture Design Co. will advise you of its details. 

6.6         Manufacturers’ warranties

The following warranties will be available to the relevant goods purchased from Furniture Design Co., unless the description of the good or product specifies otherwise.

These words have the following meaning in the table below.

“Furniture” includes furniture used for personal, domestic or household use or consumption but excludes Commercial Use Furniture.

“Structural Warranty” means a warranty relating only to the frame or internal structure of a product (and excludes any surface, decoration, fabric, cracks or finish of a product).

Type of Warranty

Period of warranty from date of purchase

Further information

Structural Warranty for Furniture (Excluding Outdoor Furniture)

5 years

(1 year for Ex-Rental Stock)

Exclusions in paragraph 6.4 above apply.

Structural Warranty for outdoor Furniture

2 years

(1 year for Ex-Rental Stock)

Applies where item is specifically stated to be outdoor furniture.

Exclusions in paragraph 6.4 above apply.

Structural Warranty for Lighting & Homewares

1 year

(1 year for Ex-Rental Stock)

Does not apply to light globes.

Exclusions in paragraph 6.4 above apply.

Upholstery Items

1 year

(1 year for Ex-Rental Stock)

Includes compression and expansion from polyurethane foam and feather inserts.

Excludes change of mind for feather inserts.

Exclusions in paragraph 6.4 above apply.

Structural Warranty for Commercial Use Furniture

2 years

(1 year for Ex-Rental Stock)

Only certain items within the Coco Republic range are suitable for commercial use. For this warranty to be valid, the relevant sales document must state that this Commercial Use Furniture warranty applies.

 

6.7         Remedies & Solutions

Furniture Design Co. cannot give an exact timeframe by which a product will be repaired (if capable of repair) but will do so (if capable of repair) within a reasonable time.

6.8         Remedies

6.8.1 Certain legislation, including Schedule (2) of the Competition and Consumer Act 2010, imply guarantees and impose obligations upon Furniture Design Co., which cannot be excluded, restricted or modified. Where such statutory provisions apply to the extent which Furniture Design Co. is entitled to do so, its liability shall be limited at its option to;

(i) in the case of supply of Goods, the replacement of the Goods or supply of equivalent Goods; or
(ii) the payment of the cost of replacing the Goods or acquiring equivalent Goods; or
(iii) the payment of the cost of having the Goods repaired; or
(iv) the repair of the Goods.

6.8.2 Where such statutory provisions apply and to the extent to which Furniture Design Co. is entitled to do so, its liability shall be limited at its option in the case of the supply of services, to:

(i) the supply of the services again; or
(ii) payment of the cost of having the services supplied again. 

6.9       To claim under any of the above Warranties

6.9.1    To be entitled to claim under any of the above warranties you must:

(i) Should a defect or imperfection appear in the item within the period specified in the table in paragraph 6 above, stop using the item immediately.  To make a claim under this warranty you must, before the warranty period expires:

(ii) call the Furniture Design Co. Representative on the number available from any of our staff and provide the receipt or proof of purchase, details of what you consider the defect to be and the circumstances in which the defect appeared and all other relevant communications in respect of the Warranty claim or goods.

(iii) be mindful that the reasonable expenses you incur in claiming under a Warranty will be borne by Furniture Design Co. You can claim these expenses providing you raise them at the first opportunity when you make a claim and by subsequently forwarding to Furniture Design Co. all invoices reflecting such expenses within seven (7) days. 

(iv) We will then inspect and determine whether the item is defective and if, acting reasonably, we agree the item is defective and the warranty responds, we will provide the remedies identified in paragraph 6.8 above.

6.10       If Purchaser is an Interior Designer

6.10.1    Where the purchaser is an Interior Designer, the Interior Designer warrants to Furniture Design Co. that they will not make any representation to their customer to the effect that the Interior Designer is an agent for Furniture Design Co. In addition, the Interior Designer will not offer any Warranty beyond that which already applies to the contract for sale between Furniture Design Co. and the Interior Designer.

6.10.2    If the purchaser is an Interior Designer, then the Interior Designer is responsible for payment of the goods, not their own customer.          

 

7.        Lay-by Order Terms & Conditions 

7.1      Orders will be processed after the first lay-by instalment has been paid.


          a. The first (1st) instalment is equal to fifty-five percent (55%) of the total order value inclusive of GST and is required at the point of sale. 


          b. The remaining two (2) instalments can be paid by either;

            i. Paying the second (2nd) instalment by an agreed date followed by a third (3rd) and final instalment prior to confirmation of delivery booking, or alternatively;


            ii. Paying the total balance prior to confirmation of the delivery booking. 


7.2  Electronic Funds Transfers (EFT) require approximately two (2) business      days before funds are cleared and the payment is confirmed as having been received. 


7.3  The estimated lead-time is an approximation only and is subject to change. 


7.4  Delivery and installation fees will depend on where your order is being delivered, the size of the goods and the weight. It is the customer’s responsibility to ensure that the correct delivery address, contact number(s) and email address are provided to Furniture Design Co. The Customer must inform Furniture Design Co. of any issues, difficulties or specific requirements associated with the delivery of the products and must ensure that the item ordered is capable of delivery such as through doorways and upstairs (for example).

7.5  Delivery and installation fees are based on reasonable access being provided at the delivery address. In the event that reasonable access 
has not been provided additional charges will be incurred and payable at, or before, the time of delivery.

7.6 Furniture Design Co. reserves the right to nominate the day of delivery of the Goods, which will be performed at a mutually agreed time, and all reasonable endeavours will be made to ensure this occurs.

7.7  Cancellations or changes to delivery times within forty-eight (48) hours prior to the arranged delivery time will incur a minimum cancellation fee of one hundred and ten dollars ($110.00) inclusive of GST.

7.8  If Goods are not delivered or collected within two (2) weeks after arrival at the warehouse, any outstanding balance is to be paid in full immediately. 

7.9  Regional Customers must nominate their own transport carrier
and pay all associated charges and insurances direct to that carrier. Collection of Goods must be coordinated in advance with a minimum
of forty-eight (48) hours notice including final payment in full. Refer to Section 2. whereby EFT payments are not acknowledged until such time as the funds have been cleared, therefore payment would be required more than forty-eight (48) hours prior to the collection of the Goods to allow for this time delay with EFT payments. All Goods will be assessed in line with standard Quality Control procedures prior to collection, after which point the onus rests with the Customer and their carrier. 


7.10  All lay-by orders are subject to the Furniture Design Co. Return and Exchange Policy

7.11 Failure by the Customer to make the payments required by the due date or if the goods are no longer available for reasons outside Furniture Design Co. control will entitle Furniture Design Co. to cancel this lay-by agreement. In the case where the Customer has failed to make payment any monies already paid are forfeited to Furniture Design Co.. In the case where the goods are no longer available for reasons outside of Furniture Design Co. control the Customer will be refunded in full in relation to those goods.

8.      Returns and Refunds

8.1  Furniture Design Co. is bound by Australian consumer law and will process all returns and refunds in line with these laws.

Please choose carefully as we do not refund or exchange if you change your mind or make a wrong selection. Once your order is confirmed, meaning you have either paid in full or made your first lay-by instalment, the order can no longer be cancelled. If you cancel your order you agree to the following:


(a) In the case of a stocked item product, which is a product that has not been customised, you will be refunded in full for the value of the product less a 20% restocking fee to cover Furniture Design Co. administrative costs and expenses incurred in handling and cancelling the order

(b) In the case of a customised product which is any item that has been tailored specifically for you as a Customer, you will forfeit the full amount of your 55% 1st lay-by payment

(c) You will have no further claim to the cancelled product

It is the Customers responsibility to ensure that there is reasonable access to allow the goods to be delivered. If the goods are unable to be delivered due to access, the above fees depending on whether the product was customised or not will be charged in addition to the actual cost of delivery and collection of the product. If you require an onsite access check to be performed prior to delivery this can be arranged for a fee. If an on-site access check has been performed by Furniture Design Co. that confirmed sufficient access and the product is still unable to be delivered due to access, Furniture Design Co. will refund the products affected in full unless there was a change to the access since the access check was performed.

9. LEAD TIMES are estimated only and may vary due to the bespoke nature and production time of these goods.

10.      Third party websites

Our websites may link to third party websites which are not owned or operated by Furniture Design Co.. We are not responsible for the content on, and the terms and conditions pertaining to, these external sites. We recommend that you investigate these sites own terms and conditions. 

11.      Choice of Law/Forum

These Terms are governed by and construed in accordance with the laws of the state of New South Wales, Australia. 

12.      Enquiries



For all enquiries related to your order, including delivery, lay-by or product support matters please contact the concierge team as per below.

 

Furniture Design Co.
Phone:   0731721147
Email:    ritika@furnituredesignco.com
Post:      61 Pickering Street, Enoggera, QLD, 4051